Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
We now offer free shipping over $150 in Toronto, and over $200 for the rest of Ontario.* This will automatically apply at checkout, just choose the Free Shipping option when available. When using express options like Apple Pay or Shop Pay, these options may not be selected automatically.
Delivery within Toronto is otherwise $5, and across Ontario for $20. *
Free pick-up is available at our Toronto bottle shop during regular hours, you will receive an email when your order is ready for pick up:
12-7 Wednesday through Saturday
*Although we will always do our best to offer free shipping when possible, customers in especially remote locations may be contacted for additional delivery fees.
For delivery in Toronto (M1-M9 postal codes), if you place your order before 8pm it will arrive the following business day unless otherwise specified in delivery instructions. Same-day delivery is available for Toronto deliveries placed before 10am. Please note we do not deliver on weekends.
If you would like your item delivered on a certain day, please let us know at checkout.
Ontario-wide delivery varies depending on location but takes an average of 2-5 business days.
We can’t *guarantee* shipping times outside of Toronto as much as we would love to, so please order early if you know you need your wine for a special occasion. Please note that our delivery partners for Ontario do not deliver on the weekends.
We will have your order ready in one business day at most, very often we can get this ready for pick up right away.
You’ll receive an email confirming when your order is ready for pick up.
By law we require someone 19+ home to receive a delivery of wine.
After you’ve added all your items to your cart, head to the checkout and enter any notes you may have about your order. This includes delivery instructions, messages to our team, and any notes.
Yes! Send us a message and we can send you some guidance and suggestions, or we will organize a time where we can shop together over video chat. We are always changing our in-store selections and are sure we'll be able to find something that you love!
It happens! Corks allow wine to breathe just the right amount but sometimes cork can be tainted by TCA, a compound that makes your wine smell and taste like a wet basement or an old pair of gym socks. Although it's not technically dangerous to drink, it certainly isn't very nice!
If your wine is corked please bring the full bottle (re-sealed with the original cork) into the shop and we’d be happy to exchange or replace it for you.